Free Consultation
Home > HVAC

Case Study: Turning Up the Heat for a Detroit-Based HVAC Business

Contact Us to Know More!

Client Overview

Industry: Heating, Ventilation, and Air Conditioning (HVAC)

Location: Detroit, Michigan

Business Size: Small to Medium

Challenge: The client struggled to make digital marketing work effectively. After trying various marketing agencies, experts, and even hiring in-house staff, they saw minimal results and lacked clarity on their return on investment (ROI).

The Problem

Before partnering with us, the HVAC business faced several challenges:

Ineffective Tracking: The client couldn’t determine which marketing efforts were driving results due to a lack of proper tracking systems.

Frustration with Past Efforts: Despite investing in numerous campaigns, they felt stuck, with no clear way to assess success or optimize strategies.

Stagnant Growth: They needed a marketing approach that delivered consistent, measurable results.

Our Approach

To turn things around, we started with a comprehensive audit and implemented a multi-pronged strategy:

Full Marketing Audit:

  • Reviewed all past campaigns and identified areas of opportunity.
  • Discovered that some efforts had generated ROI, but poor tracking meant the client couldn’t see the impact.

Implementation of Wicked Reports:

  • Installed this robust tracking system to monitor all marketing efforts and map the customer journey.
  • Provided transparency by showing where every marketing dollar was spent and how it contributed to revenue.

Strategic Marketing Initiatives:

  • Marketing Tests: Launched targeted Facebook and Google ads to drive new leads and track effectiveness.
  • Client Reactivation Program: Engaged past customers with tailored offers to reignite their interest.
  • Referral Program: Encouraged existing customers to refer new clients through incentives.
  • Monthly Direct Mail Newsletter: Reinforced brand presence and kept the HVAC company top-of-mind with engaging and informative content.

Key Actions Taken

01

Conducted a full audit to uncover hidden
opportunities in past efforts.

02

Implemented Wicked Reports to ensure accurate tracking and accountability.

03

Deployed a mix of digital and traditional marketing strategies to engage both new and existing customers.

Tools and Techniques Used

Wicked Reports: Centralized marketing data and improved visibility into campaign performance.

Facebook & Google Ads: Targeted new leads with compelling offers.

Direct Mail Newsletter: Combined digital efforts with offline engagement to boost retention and loyalty.

Customer Programs: Leveraged reactivation and referral campaigns to maximize existing client relationships.

The results exceeded initial expectations:

New Customers: 7 new clients in the first 30 days from Facebook and Google ads.

Returning Customers: 4 past clients re-engaged with the business through the reactivation campaign.

Referred Clients: 3 new clients were acquired through the referral program.

Why It Worked

Data-Driven Insights: By introducing Wicked Reports, the client gained visibility into what worked and what didn’t, enabling more informed decisions.

Integrated Approach: A combination of digital ads, direct mail, and referral programs ensured consistent touchpoints with the target audience.

Focus on Fundamentals: Engaging both new and existing customers leveraged untapped growth opportunities.

Long-Term Impact

Scalable Marketing System: With tracking systems in place, the client now has a clear roadmap for future campaigns.

Improved ROI Clarity: Transparency in results has restored the client’s confidence in marketing investments.

Foundation for Growth: The business is positioned to continue scaling with a proven strategy.

Review Widget