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Case Study: Building a Stronger Foundation for a Roofing Business in New York & New Jersey

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Client Overview

Industry: Roofing Services

Location: New York & New Jersey

Business Size: Small to Medium

Challenge: The client faced stiff competition in the roofing market and needed a way to stand out, attract more qualified leads, and convert them into loyal customers. They had no prior experience with lead generation systems and wanted to build a sustainable growth strategy.

Goals: Generate consistent, high-quality leads, improve conversions, and establish a robust follow-up system to nurture potential customers effectively.

The Problem

Before working with us, the client struggled with:

Market Saturation: Operating in a competitive region, they needed a way to stand out.

Limited Offer Testing: They had not explored creative offers tailored to different customer pain points.

No Lead Nurturing System: The lack of a follow-up process meant they were losing potential customers who didn’t convert immediately.

Our Approach

We designed a comprehensive strategy focused on lead generation, offer testing, and long-term lead nurturing:

Offer Testing: We tested several offers to identify which resonated best with their audience:

  • Roof Maintenance Offer: Proven to be highly effective.
  • Gutter Cleaning Service: Attracted a subset of potential customers.
  • Roofing Estimate Offer: Served as a straightforward entry point for homeowners.

Lead Generation & Tracking: Built targeted ad campaigns on Facebook and Google to drive leads while implementing tracking systems to monitor campaign performance.

Lead Nurturing System: Developed a comprehensive follow-up process to engage and convert leads over time:

  • Email Newsletters: Educated leads on roofing maintenance, repairs, and seasonal tips.
  • Direct Mail Campaign: Reinforced brand presence and encouraged action.
  • Retargeting Campaigns: Leveraged Facebook and Google to stay in front of potential customers and drive them back to the client’s website.

Key Actions Taken

Tools and Techniques Used

Facebook & Google Ads:

Drove traffic and captured leads through highly targeted campaigns.

Email Marketing:

Delivered value-driven content to keep leads engaged.

Retargeting:

Ensured top-of-mind awareness for warm leads.

Direct Mail Campaigns:

Reinforced digital efforts with physical touchpoints.

Over five months, the campaign delivered significant results:

Leads Generated: Over 1,400 high-quality leads.

Sales Conversion: The sales team converted 30% of leads into customers within five months,
resulting in approximately 420 new roofing jobs.

Increased Brand Awareness: Educational content and multi-channel marketing positioned the client as a trusted expert in their market.

Why It Worked

Data-Driven Offer Testing: Identified the roof maintenance offer as a standout, allowing
the client to focus on what worked best.

Comprehensive Nurturing: Ensured no lead was left behind, maximizing the potential of
every contact.

Localized Strategy: Targeting specific regions ensured a higher relevance to the audience
and better results.

Long-Term Impact

Scalable System: The client now has a replicable marketing system that delivers consistent leads.

Improved Conversion Process: With a nurturing strategy in place, the sales team is better equipped to close deals.

Resilient Marketing Infrastructure: Despite the challenges posed by COVID-19, the client’s system continues to deliver sustainable growth.

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