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Increasing Your Online Reviews and Feedback - Infintech Designs Dec 05, 2015

5 Tips for Increasing Your Online Reviews and Feedback

To measure how well your business is performing in the areas of customer and user experiences, you may want to keep track of the feedback that you receive online. Online reviews are essential for e-commerce businesses in measuring the popularity of products and services. Getting more feedback can mean greater insight into your business. Here are five tips for increasing your online reviews and feedback.

Ask for Feedback

If you are not getting feedback about the products and services that you provide, you may want to start by making more attempts to ask for the feedback directly. You may want to call or email your customers. You should also make sure that you educate them about how to leave feedback so that they can take initiative on their own when you are ready.

Use Software

There are many software programs today that make it easier than ever to solicit feedback from your customers. These tools can be integrated with your website or used to help users leave feedback on popular websites. When you use software you can rest assured that you will receive more feedback because you have streamlined the process.

Address Bad Reviews

While addressing bad reviews may not directly help you to get more feedback, it can demonstrate to your customers that you care about their experiences. In addition, taking the time to listen to them can help you to get to the root of the problem that may have not been so readily obvious in the written feedback that was left. Remember that customers that leave with unhappy experiences are unlikely to return. As a result, you should always make sure that you do whatever possible to turn things around.

Send Reminders

Although you may have already advised your customers about the importance of leaving feedback, you send make sure that you send a quick reminder to your customers about leaving a review periodically. This can help to draw in more reviews if a customer did not have time to do so when the request was originally sent.

Work on Your Customer Service

If you want to get more reviews, you should focus on making sure that your customers have awesome experiences every time that they do business with your company. By providing a stellar customer experience, you can ensure that your customers will be so pleased with the service that you provided that they will want to share your products and services with friends.

Contact Influencers

Most of your competitors are likely reaching out to industry influencers that they have relationships with in order to promote their businesses. If you have industry influencers that can help you to grow your business, you can reach out to them and ask them to write about your business. These posts will likely solicit reactions from your customers, especially if you share these posts with them directly.

If you need help with local SEO or improving your social media marketing campaign or online reviews, Infintech Designs in New Orleans can create a comprehensive plan for your business. Contact us today for a free quote and we’ll help you to transform your business online for better results.

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