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Growing Customer Base via Email Marketing - Infintech Designs Oct 13, 2015

How Email Marketing Can Grow Your Customer Base

Every business owner wants more business. Email can be an easy way to connect with customers to achieve this goal. Email marketing provides a way to keep up with old customers and also educate potential customers about the products and services that you offer. If you want the opportunity to reach your audience in a manner that is cost-effective, email marketing is the tool that you should use. Here are a few ways that you can use email marketing to grow your customer base.


Many businesses generate sales via word-of-mouth or referrals. You can use email marketing to promote your referral program. By sending out emails requesting that your existing customers share your product or service in exchange for a reward, you can use emails to grow your customer base. These emails are most effective when they are sent directly after a customer makes a purchase or during holiday seasons when customers are looking for ways to save even more.

Get Customer Feedback

Email doesn’t only have to be used to get customers directly. You can also use email to run surveys to collect customer feedback. You can use surveys to inquire about customer experiences and also to get insight into customer satisfaction. By reviewing the feedback you receive from your customers, you can improve your services and find out exactly what it is that attracts customers to your business. As you use this feedback to improve your business, you will find that you are able to bring in more new customers and retain your existing customers.

Follow Up With Customers

Emails are also a great way to follow up on the previous contact with a potential customer. Your sales team can send emails to customers to remind them of sales appointments or to follow up on a recently completed sales call. By opening up the lines of communication beyond the phone, your customer can connect with you at his or her convenience.

Tips to Boost Your Email Marketing Success

As you engage in email marketing, it is important that you pay attention to the quality of the content in your emails. Content quality is extremely important, especially if the goal is to keep in touch with existing customers or to educate potential customers. Your subscribers want to receive emails that are highly relevant to their current concerns. Track your results to make sure that you are sending emails out at the appropriate times and consider using marketing automation to increase engagement.

You should also make sure that you work with an email marketing provider that supports responsive design email templates and can guarantee high deliverability rates. In order to gauge the results of your email marketing success, you will need to eliminate any barriers that could prevent your emails from reaching their target audiences.

Infintech Designs can help you to use email to grow your customer base. If you would like to learn more about our email marketing services, contact us to chat with us now.

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